Cookie Policy
Understanding how VitaNatural Indonesia uses cookies to enhance your experience
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit our website. These files contain information that helps us provide you with a better browsing experience by remembering your preferences and improving our services.
At VitaNatural Indonesia, we use cookies responsibly to enhance your shopping experience, analyze website performance, and provide personalized content related to our natural health and wellness products. Our cookie policy is designed to be transparent about what information we collect and how we use it.
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. You have full control over the cookies we use.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and shopping cart functionality.
- Session management
- Security authentication
- Shopping cart persistence
- Form submissions
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.
- Google Analytics tracking
- Page view statistics
- User behavior analysis
- Performance optimization
Marketing Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
- Facebook Pixel tracking
- Google Ads remarketing
- Personalized product recommendations
- Campaign performance tracking
Functional Cookies
These cookies enable the website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have asked for.
- Language preferences
- Currency selection
- Wishlist functionality
- Recently viewed products
How We Use Cookies
E-commerce Functionality
Cookies help us maintain your shopping cart, remember your preferences, and provide a seamless checkout experience. This includes:
- Keeping items in your cart while you browse
- Remembering your shipping and billing information
- Tracking order status and history
- Providing personalized product recommendations
Security & Authentication
We use cookies to keep your account secure and maintain your login session. This includes:
- Secure login session management
- Protecting against fraudulent activities
- Remembering your login preferences
- Multi-factor authentication support
Website Analytics
We analyze website usage to improve our services and user experience. This includes:
- Understanding which pages are most popular
- Identifying technical issues and bottlenecks
- Measuring conversion rates and sales performance
- Optimizing website speed and functionality
Marketing & Personalization
Cookies help us deliver relevant content and offers based on your interests. This includes:
- Showing relevant product recommendations
- Personalizing email marketing campaigns
- Retargeting with relevant advertisements
- Creating tailored shopping experiences
Cookie Management & Your Rights
Controlling Cookies
You have several options for managing cookies on our website and across the internet. Here are the most common methods:
Most web browsers allow you to control cookies through their settings. You can choose to:
- Accept all cookies
- Reject all cookies
- Delete cookies when you close your browser
- Set preferences for specific websites
You can opt out of specific tracking technologies using these tools:
- Google Analytics Opt-out Browser Add-on
- Facebook Ads Settings
- Your Online Choices (EU)
- Digital Advertising Alliance
You can manage your cookie preferences directly on our website using the cookie banner that appears when you first visit, or by contacting us directly.
Your Privacy Rights
Under applicable privacy laws, you have the right to:
- Know what personal data we collect
- Access your personal data
- Correct inaccurate information
- Delete your personal data
- Object to data processing
- Data portability
Third-Party Cookies
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience.
Data collected: Page views, session duration, bounce rate, traffic sources
Duration: 2 years
Facebook Pixel
Facebook Pixel helps us measure the effectiveness of our advertising campaigns and create custom audiences for remarketing.
Data collected: Page views, conversions, custom events
Duration: Up to 90 days
Payment Processors
Secure payment processing through trusted providers ensures your financial information is protected during transactions.
Data collected: Transaction details, payment status
Duration: As required by law
Customer Support
Live chat and support systems help us provide better customer service and resolve your inquiries quickly.
Data collected: Chat transcripts, support tickets
Duration: As needed for service